How to communicate biometric data
safely in a multi-stakeholder setting?

KLM and its partners want to deliver a smooth, hygienic, hands-free experience for its travellers, as reports show that international air arrivals are expected to reach 7.4 billion travellers in 2035, double today’s number.


Biometric data must be shared and treated with the utmost security, so ecosystem stakeholders can provide a seamless travel experience and collaborate safely on a better traveller experience without the need to trust a third party.

KLM has successfully completed a biometrics pilot at Aruba airport, which allowed passenger to enroll on arrival and then travel seamlessly through the airport. The pilot proved facial recognition’s potential. This seamless flow concept requires a one-time enrollment at the airport, with biometrics gates allowing the passenger to consequently pass several touchpoints (such as check-in, baggage drop off, immigration and boarding) without showing a passport or boarding pass.

Now it is time to scale up this pilot to home enrollment, border crossing or even pre-clearance. The challenge for the community is to co-create a working prototype for passengers to place biometric information on a smart device in such a way that this is GDPR-proof, interoperable and cannot be spoofed, possibly using a single token.

Would it potentially be possible to already enroll in the system at your local municipal offices, for example when picking up your passport? Part of the challenge is the sharing/communication of data from government to government (G2G), a crucial element in international travel.

KLM collaborates on biometric developments with the Dutch Ministry of Justice and Security, Ministry of Defense, the Dutch National Office for Identity Data, Schiphol Airport and the Royal Netherlands Marechaussee.


Aviation Innovation & Blockchain Specialist
Selfie ID (pilot project of KLM) project manager and developer
Privacy and Legal Aviation Specialist
Project manager biometrics pilot(s)
Corporate Innovation Director


KLM has performed various biometrics pilots since 2015, and will offer insights and relevant (dummy) datasets for you to use. Please contact us before and during our Track Deep Dive and we will prepare the relevant dataset for you.


More to follow.


Startup: a ‘mature’ start-up with experience in working with corporations (and familiar with the dynamics of a major corporation)

Mature SME: experts in the biometrics field and in blockchain integration


Application solution, to place biometric information on a smart device securely. As we currently have several blockchain initiatives in progress, you must take the interoperability of your solution into account.

Possible protocols include Ocean, IOTA or Sovrin. Of course teams are welcome to use their preferred protocol, though we do ask you to explain your choice.


The foundation and core of the solution will need to be open source, to be able to scale up and allow for adoption by all aviation stakeholders in the future.

The pilot KLM wants to perform with your solution will initially be closed to enable safe, reliable experimentation.


KLM wants to be Europe’s most customer-centric, innovative and efficient network carrier.

Ambition and goals

KLM wants to be the first airline in the world to offer its customers a working smartphone solution based on biometrics.

Track record in innovation and working to accelerate with teams/companies

KLM has broad experience in innovation, including several pilots with innovative companies. A link to an overview of these initiatives will be added in due time.


Current consortium: KLM is working with several private and governmental stakeholders and intends to invite them to join in as relevant, before, during or after the Hackathon.


Welcoming: Mobile device (smartphone) producers

Telecommunications companies



What does the partner have to offer. Potential winning teams will play a role in the dedicated KLM Blockchain x Biometrics

Product Team, which KLM will launch in April/May 2019

A presentation or demo to KLM Digital Studio, KLM’s innovation hub

A presentation or demo to KLM Customer Experience


What do consortium partners have to offer: We will connect with and engage our stakeholders to maximise the chance of success for your solution.



Aruba Happy Flow-pilot


‘Machine Readable Travel Documents’

Before building you must be familiar with ICAO standards, for example the number of pixels on a passport photo.


EU Fortex Standards on acceptance rates, always striving to balance customer experience and security. A link will be added as soon as possible.



Jordie Knoppers – Care Team Director – KLM

Any questions? Please contact Jordie and the entire Track through the community International Traveling-group:

Interview with Jordie Knoppers, KLM

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